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Our Clients Say
“In my experience over the last several years yours has been the only external facilitation that has enabled us to achieve real changes to our clinical practice with a measureable outcome.” Associate Medical Director
“You helped me to rediscover a lot about my own motivation & self confidence, which if I am honest had dwindled. You gave me a reason to jump out of bed in the mornings instead of stagger.” Lead Nurse
“…[their] people skills brought the individual organisations together as a team to develop a new way of delivering care out of the acute setting.” GP Locality Lead Urgent Care
“I have been extremely impressed by the compassion and dedication shown by Saigei, and definitely feel that the project would not have succeeded without their hard work and expertise.” GP Lead End of Life Care
“Above all there is a focus, enthusiasm and intellect that drives the team. They are passionate about what they do and it rubs off.” Hospital Chief Executive
“I would heartily recommend their services and I personally would gladly work with them again should the opportunity arise.” Clinical Director Emergency Care
“This facility has led to improved multi-disciplinary working, higher quality assessments, and an increase in domiciliary care packages with a consequent reduction in residential and nursing home placements” .” Head of Adult Social Services
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    Our Client Model
    We work for our clients in many different contexts. In every case, our response is developed specifically to fit their unique circumstances.

    All of our work is based on the research of W.E. Deming on management that empowers staff; Peter Checkland on soft systems and complex negotiations; Jim Collins on creating high performing cultures; and Peter Senge on learning organisations. At the heart of our work is an engagement model based on the following principles:

     

    Accountability: we recognise that any engagement represents an important investment of time and money on the part of our clients.  We will not take an assignment unless we are confident that our work will produce tangible results.  We measure those results by their impact on our client’s key performance measures and on their organisational capabilities – in short we accept your targets as ours.

     

    Hands-on: we become part of our clients’ teams.  By working together, our engagements develop solutions that fit each client’s circumstances and are owned by their people.  We believe that this collaborative and flexible approach is the only way to make constructive change happen in large organisations and, more importantly, the only way to make it stick.

     

    Catalysing Performance: we believe the most valuable contribution we can bring is an ability to open up the discovery process inside our clients’ organisations.  We bring pace, rigor and creativity to help our clients lever their own knowledge and skills to deliver great outcomes.  In our experience, it is rare that outside organisations can bring genuinely new knowledge or insight and when they do, you rarely have exclusivity.

     

    Execution: without the right energy and focus on execution, even the best strategy gathers dust.  For us, impact means “delivery and results,” not “studies and recommendations.” We help our clients see their ideas into reality by engaging front-line staff, articulating and managing the path of change, and supporting the process of realising the benefits of the preceding hard work.

     

    Empathy: we believe that we would be failing our clients if we told them only what they thought they wanted to hear or if we presumed to know better than they do about their own organisation.  So, we bring challenge whilst simultaneously seeking to understand the unique obstacles to change - never forgetting that our business is to serve.

     

    One Health & Social Service: even though policy and organisational structures drive division we recognise that ultimately we all work for a single institution serving the same patients, service users and clients and that we all have a sense of public service or we would be doing something else.  With this much in common, a way forward is always possible.